Why can not I do the trial to make an transcription?
Hi Kevin, would you mind refreshing the page and see if the issue persists?
@Chad Chu: It doesn't change anything...
@Kevin Morelle: it doesn't seem happen to me at the moment, does this happen to all of your uploaded files?
@Chad Chu: Yes it does. May the language or the country be a problem?
@Kevin Morelle: Hi Kevin, I tried to upload a M4A file and selected French for transcribing without any issue. May I ask what version of Operating System and web browser you are using?
@Chad Chu: I use Windows 10 and Google Chrome, and I already made all the updates.
@Kevin Morelle: Hi Kevin. I've just noticed that in the screenshot the file duration seems to be empty, so the files may be corrupt or not uploaded correctly perhaps. May I suggest to try the following
1. Delete the file and upload them again.
2. If the issue persists, please try to convert a file to mp3 and upload it again.