NVivo 12.6 update not installing properly
under review
V
Virginia
Windows10, NVivo 12 Plus (version 12.5.0.815 64-bit).
I open NVivo and it says that an update for 12.6 has been downloaded and is waiting for installation.
I select Install Now, and it goes through a process to try and install.
This then opens a cmd window. Over the cmd window, a loading box displays and closes.
Then closes the cmd window.
Then a Preparing to install window opens. the progress bar progresses.
It closes, but nothing happens.
When I open a NVivo project, it (again) asks if i want to upgrade to the new version 12.6.
I have tried this by launching NVivo as both a standard user and as an admin user, neither works.
i have also tried this with NVivo not running, and with NVivo running. This doesn't change the outcome.
I have restarted my computer and still this does not work.
I want the upgrade.
I do not want to uninstall NVivo, so won't upgrade if this is required.
Lyria Bennett Moses
This is happening to me too; has it been resolved?
V
Virginia
Lyria Bennett Moses: Apparently this is under review now.
I couldn't wait for this to be resolved, so i uninstalled and reinstalled, which, whilst annoying, did resolve the issue.
But it does forget your recently opened and pinned projects.
if you modified your layout a lot, it forgets this too, so maybe wait for it to be fixed, if you can.
V
VinceQSR
under review
V
Virginia
VinceQSR: Thank you!!!
O
Omar Khamees
Same thing here.
J
James V Porto
Still cannot update to 12.6 from NVivo 12.5.0.815 (64 bit) on Windows 10 as of 3 March 2020....what gives?
Judy Jowers
Please, NVivo, fix this bug.